Datenschutzerklärung

1. Data Controller (ADO)

The data controller is:

TrueHardcoreStore – Kajetan Kloska
Owner: Kajetan Kloska
Address: Gospody 15d/20, 80-340 Gdańsk, Poland
NIP (Tax ID): 5842844936
REGON: 527150177
E-mail: info@truehardcorestore.com
Phone / WhatsApp: +48 783 832 542

The Controller processes personal data in accordance with:
the GDPR (EU 2016/679), the Polish Data Protection Act, the Act on the Provision of Electronic Services, and the Consumer Rights Act.

For matters related to personal data, please contact: info@truehardcorestore.com

2. Introduction

TrueHardcoreStore operates this online store and website, including all related information, content, features, tools, products, and services (“Services”).
The store is powered by Shopify technology, which enables the operation of online shopping services.

This Privacy Policy describes how we collect, use, and disclose personal information of users who visit the store, make purchases, or contact us.

By using the Services, the User acknowledges and accepts this Privacy Policy.

3. Personal Information We Collect

“Personal information” means data that identifies you or can be linked to you.

We collect the following categories of data:

Contact Information

Name, surname, address, shipping address, phone number, e-mail.

Financial Information

Payment card data, bank account details, payment confirmations
(note: we do not see full card numbers – these are processed by the payment operator).

Account Information

Login, password, preferences, settings.

Transaction Information

Products viewed, purchased, returned, or cancelled.

Communication with Us

Messages, inquiries, complaints.

Device Information

IP address, browser type, device identifiers.

Usage Information

Activity within the store, interactions with the Services, browsing behaviour.

4. Sources of Data Collection

We obtain data:

  • Directly from the User – during purchases, account creation, or contact.

  • Automatically – via cookies, analytics tools, and Shopify technology.

  • From service providers – e.g., payment operators or courier companies.

  • From business partners – when necessary for order fulfilment.

5. Purposes of Data Processing

Depending on how the User interacts with the Services, data may be used for:

a) Order fulfilment and service provision

Payments, shipping, returns, customer account, order history.

b) Personalization and service improvement

Recommendations, content customization, remembering preferences.

c) Marketing and advertising

Newsletter (only with consent), personalized online ads.

d) Security and fraud prevention

Identity verification, account protection, fraud risk analysis.

e) Customer support

Responding to inquiries, technical assistance, support.

f) Legal obligations

Accounting, taxes, document archiving, legal proceedings.

6. Disclosure of Personal Data

We may disclose data to:

Shopify

For store hosting, data processing, and technical operation.

Payment operators

e.g., Przelewy24, PayPal, Shopify Payments.

Courier companies

e.g., InPost, DPD, DHL.

Marketing partners

(only within legal basis and user consent).

Data processors

e.g., accounting services, IT providers.

Public authorities

When required by law.

7. Relationship with Shopify

The Services are hosted by Shopify, which may collect user data in order to provide its services.
Shopify may process data outside the EU (Canada, USA) in compliance with applicable regulations and Standard Contractual Clauses (SCC).

More information:
https://privacy.shopify.com

8. External Links

The store may contain links to third-party websites.
We are not responsible for their content or privacy practices.

9. Children's Data

The Services are not intended for minors.
We do not knowingly collect data from children.

10. Data Security

We apply security measures such as:

  • SSL encryption

  • Shopify security protocols

  • Access controls

  • Fraud prevention mechanisms

11. Data Retention Period

  • Order-related data – 5 years (tax regulations)

  • User account data – until deleted

  • Newsletter data – until consent is withdrawn

  • Technical data – up to 24 months

12. User Rights

Users have the right to:

  • access their data,

  • rectify data,

  • delete data (“right to be forgotten”),

  • restrict processing,

  • transfer data,

  • object to processing,

  • withdraw consent at any time.

Requests should be sent to: info@truehardcorestore.com

13. Data Transfers Outside the EEA

Data may be transferred to:

  • Canada (adequate level of protection),

  • USA (via Shopify’s SCC safeguards).

14. Changes to This Privacy Policy

This document may be updated.
The date of the latest update will be displayed on the website.

15. Contact

For privacy-related matters, please contact:

📧 info@truehardcorestore.com
TrueHardcoreStore – Kajetan Kloska
Gospody 15d/20, 80-340 Gdańsk, Poland
Phone / WhatsApp: +48 783 832 542